Return Authorization was developed to provide a quicker and more efficient way for logistics professionals to process and manage their customer and vendor returns, thereby improving customer service and cash flow for their business.
Review returns by vendor to identify vendors who generate high numbers of returns, or vendors who decline returns. Use this information to review true costs and negotiate vendor pricing.
Map returns by product and region to find claims with misleading marketing information. Graph returns by reason to identify ordering issues.
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The system keeps track of products that need repairs or replacements, in addition to products that only need to be returned and refunded.
Manage both the process of customer returns to you and the process of your returns to vendors within one system.
Additional tools are available to help you track the status of returned items to identify situations that need follow up attention.
Capture complete shipment details with fields for everything, including type of product, carrier/vendor pickup information, customer/carrier contact information and bill to information.
Get alerts when required fields are left blank, reducing claims sent without all necessary information.
The system includes full user and technical support by phone and email. We also provide all necessary product upgrades. Your IT department never needs to get involved.